“My insurance company told me where to go, do I have to listen?”
NO! You do NOT have to listen! Insurance companies will direct you to the cheapest repair facility and they try everything to force you into going there. This is called steering, and if you feel like this has happened to you, you should file a complaint. This form of illegal steering is costing small business owners money. These small business have gone under because they will not bow down to the mighty hand of the insurance companies. This type of illegal steering also has cost some very reputable companies to go into their own pockets to make sure your vehicle is repaired properly.